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Throughout this COVID-19 crisis, our customers, their fleets, their drivers, industry suppliers and the Volvo Trucks Dealer Network stepped up to carry us through this pandemic as critical members of the North American economy. We want to express how grateful we are to be a part of the trucking industry, a passionate group of people who strive to keep our world moving each and every day without fail.
Over the course of the past few months, we have worked diligently to ensure that all critical parts of our business remained operational; this includes parts supply, dealer operations and uptime support. While we did experience a temporary impact to our dealer network in harder hit areas, and temporary suspension of our production, we are proud of the collaborative spirit of all our industry partners to keep trucks moving.
We are pleased to share that while following all CDC, state and social distancing guidelines, we have been able to re-start low-level production at our manufacturing facility. As 100% of Volvo Trucks sold in North America are manufactured in our New River Valley plant in Dublin, Virginia, we recognize the importance of getting our dedicated employees back to work safely.
The impact of this crisis is not over, and we understand that Volvo Trucks customers will need our continued support. We assure you that we are here and we are dedicated to ensuring you continue to operate during this critical time. Volvo Financial Services is available for all your financing needs, the Volvo Trucks Uptime Center is prepared for your call, and our dealer network is ready for all your parts, service and truck supply needs.
Together, we keep our world moving and show the incredibly strong and positive impact the trucking industry brings in these trying times.
Learn more about COVID-19
Centers for Disease Control and Prevention (CDC)
American Trucking Associations (ATA)
U.S. Department of Transportation
U.S. Small Business Administration Paycheck Protection Program
Help for Truckers: Free Meals and More
Heavy Duty Trucking
From Our President
Volvo Trucks and our North America Dealer Network want to assure you that we are here to support your business, your drivers and your equipment, diligently every day.
We're there for you
We also understand that you may be directly impacted by the virus and find yourself facing financial difficulties. Volvo Financial Services is committed to being responsive to your needs and we encourage you to contact us to submit a request to be considered for a payment modification.
See available assistance
24/7 – Real Time, All The Time
Volvo Action Service is still offering 24/7 assistance anywhere in Canada and the United States in this time of need. Just a phone call connects you to a member of our uptime experts. Also, Remote Programming eliminates taking a vehicle out of rotation to perform software and parameter updates. Simply connect to the Volvo Uptime Center, and the upgrade is done over the air.
Get 24/7 service by accessing your dealer's inventory beyond their hours of operation. The SELECT Part Store allows you to search parts and place orders at your convenience.
Access the SELECT portal
We're here for you
The Volvo Trucks Dealer Network is still open for business and ready with the service and support you expect.