Volvo Certified Uptime Dealers

We Get You Back On The Road.

Volvo Certified Uptime Dealers

To be recognized as a Certified Uptime Dealer, dealers must implement numerous modifications to their service processes. Every Certified Uptime Dealer guarantees high-quality standards and processes, updated shop layouts featuring fast lane Uptime Bays for repairs that take less than 4 labor hours, and integrated communication capabilities for faster diagnostics and seamless repair process management.

Certified Uptime Dealers Diagram

Check-in

Upon arrival, your service advisor will perform a walk-around and access your vehicle's data. Communication begins here and continues until your truck is back in service. A code read and ASIST are integrated to speed up check-in and inspection.

Initial Diagnostics

Initial diagnostics are completed within 2 hours of arrival, so you can start making decisions about your truck, your driver, and your load early in the repair process.

Uptime Bay

If the initial diagnostics process indicates a quick repair with less than 4 hours of labor, your truck stays in the Uptime Bay for service. ASIST is utilized to manage the timeline and all communications, including status alerts and approvals.

Advanced Diagnostics

If your truck needs more than 45 minutes of diagnostics time, it will transition to the advanced diagnostics area. This ensures that longer diagnostics do not back up the Uptime Bay.

Advanced Bay

Trucks with repairs that require more than 4 hours of labor move to the Advanced Bay, to avoid delaying shorter repair jobs. ASIST is utilized to manage the timeline and all communication here as well.

CUD-Benefits

Benefits

• Drive-in service, with no appointment needed

• Improved uptime

• Enhanced and consistent service experience

• Increased satisfaction

• Improved communication about the repair

• Faster decision-making

Find A Dealer

With our world-class dealer network of 140 Certified Uptime Dealer locations, your trucks are never far from the quality care and maintenance you expect when you buy a Volvo truck.

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