Support
Adapters and Firmware Updates:
Need to find out which adapter is compatible with Premium Tech Tool? See the Adapter Matrix below for more information and ensure that the latest released firmware is downloaded to the communication unit. Note: Do not use long expansion cables with USB hubs.
Compatible Adapter Matrix for TT 2.8 (All Brands)
The following Software Drivers and Documentation are available to Download for PTT:
VOCOM II
VOCOM II Driver (Version 4.7.0)
VOCOM II Mini Wireless (with WIFI Dongle) Manual
VOCOM I
VOCOM I Device Driver / Firmware Update (Version 2.5.0.0)
Dealer’s Guide and Support for Tech Tool
Submit a Case using the Self -Service Portal – The Dealer Self-Service Portal allows (Dealers only) to submit a case with Dealer Business Support (DBS) to request assistance. Please utilize for Non-Emergency issues ONLY. Click the link to Login to Trucks Dealer Portal >Applications>Dealer Self-Service Portal
Central System Status
You are now able to view Central Systems Status using Tech Tool Monitor.
Premium Tech Tool Support Tools
Support Tool 2.8.20.1: Designed to assist support personnel in resolving PTT issues, used for – gathering log files, verifying installation/functional status, and to perform a complete removal of PTT from a computer. Click here to download
SVG Viewer – to view Scalable Vector Graphics in browsers that do not provide
SVG: Click here to download
MultiChannel Tool – Click here to download
VMAC III Service Tools
Includes VMAC III Service Diagnostics and VMAC III Customer Data Programming Software. Click here to download Software.
VMAC III Support Software User Guide
License Agreement | 2016 On Board Diagnostics (OBD) Changes
ECU Emissions Programming Offering
The ECU programming for OBD2013 and newer emissions vehicles will include programming for the Engine ECM, Aftertreatment Control Module (ACM), Transmission ECU (TECU) and Vehicle ECU. We are required to provide access to program certain emissions related ECU’s under the Service Information Requirement law, step 2013. Both the EPA and CARB require this. The following EPA software reprogramming requirement is described on page 8418 EPA OBD & SIR: 40 CFR Part 86.010-38.