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AB Volvo (publ) and the Volvo Group appreciate your interest in our products and your visit to our website http://www.volvo.com/.
This privacy and legal notice is general for the Volvo Group website. However, there might exist additional privacy information on the specific websites of the different Volvo Group Companies or on Volvo Group websites providing special function. Such additional information is applicable to any use of such other websites, and nothing herein limits the applicability of such additional information nor does such additional information limit the applicability of the following terms.
The volvo.com website is controlled by AB Volvo (publ), or by the relevant Volvo Group company for their respective parts.
No personal data is processed about you, unless you enter it yourself or information is made available to you about the processing required..
The website may contain links to non-Volvo Group websites. The Volvo Group is not responsible for the privacy practices of such websites.
You can contact AB Volvo (publ) or the relevant Volvo Group Company if you have any questions regarding how we process personal data related to you. Contact details to AB Volvo (publ) are provided at the end of this page. If any of your personal data should be incorrect, you are entitled to have it rectified. You also have the right, (on demand in writing and personally signed, once per calendar year and without any charge), to be provided with information from us, inter alia, regarding which personal data we process related to you and why.
When you view this website, we may store some information on your computer in the form of a "cookie". Cookies are used by many websites to give visitors access to certain functions. The information stored in the cookie can also be used to monitor a user's behavior on the website.
There are two types of cookies: the first saves a file for an extended period on your computer and is used to determine whether there has been any contact between us and your computer in the past. The second type is called a 'session cookie', and is stored temporarily in your computer's memory while you are visiting the website. Session cookies are not stored in your browser for an extended period, but are deleted when you close your browser.
Unless particularly stated elsewhere, cookies are never used by the Volvo Group with the aim to gather personal data.
The contents of the website are copyright of AB Volvo (publ) (or its subsidiaries where so indicated and/or its licensors), SE-405 08 Göteborg, Sweden. All Rights Reserved.
Information on the website, including but not limited to, text, images and sound, may not, except for strictly private purposes or where otherwise indicated, be reproduced, transferred, distributed or stored without prior written permission by AB Volvo (publ). Modifications to the contents of the website are expressly prohibited.
Some parts of the website contain images that are subject to the copyright rights of their providers.
Unless otherwise indicated on the website, displayed marks, corporate logos and emblems, such as, for example, the symbol shown below are subject to the trademark rights of Volvo Trademark Holding AB and/or AB Volvo (publ) (or its subsidiaries or affiliates), or their respective licensors.
We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information and/or purchase history only with our agents, representatives, service providers, and contractors for limited purposes, including but not limited to, fulfilling customer orders; offering certain products and services in connection with this website; communicating to customers; providing customer service; enhancing and improving customers' shopping experience; administering or facilitating surveys or contest; offering targeting marketing communications to users; enabling access to our partners' websites; providing a personalized shopping experience; preventing fraud; and completing payment method processing.
The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and many are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet. If your browser is not capable of SSL, we recommend that you not provide personal information, including credit card information.
This notice provides information about the processing of your personal data by the Volvo Group.
The Volvo Group may process personal data about you, if you are or have been an individual, or the employee of a company, that has bought or rented a product or service offered by one of the companies belonging to the Volvo Group. In this case, please read our Dealer notice.
If you are or have been an individual, or the employee of a company, that has sold or rented a product or service to one of the companies belonging to the Volvo Group, we might process personal data about you. In this case, please read our Supplier notice.
If you are or have been the driver of a vehicle, or the operator of a construction machine, sold or produced by one of the companies belonging to the Volvo Group, we might process personal data about you. In this case, please read our Driver notice.
If you are or have been employed by a Volvo Group company or have been engaged as a consultant, we may process personal data about you. In this case please read our Employee or Consultant notice.
Identity and contact details of the controller and data protection officer
Volvo Lastvagnar AB, Volvo Bussar Aktiebolag, Volvo Construction Equipment Aktiebolag, AB Volvo Penta, Renault Trucks Defense, Renault Trucks SAS, Volvo Financial Services Aktiebolag and AB Volvo (jointly referred to as “VOLVO”), as controllers of personal data, are responsible for the processing of personal data that relate to you under applicable data protection laws and regulations.
If you have questions regarding the processing of your personal data, please contact VOLVO’s data protection officer at DPO_Office@volvo.com or by post or phone at:
AB Volvo, Att: Data Protection Office, Dept. AA14100, VLH, SE-405 08 Göteborg, Sweden
+46 (0)31 66 00 00
What categories of personal data will VOLVO process?
VOLVO will process all or a part of the following categories of personal data:
Contact data; such as name, email address, telephone number
Individual data; such as preferred language, photo, clothing size, food preferences
Organizational data; such as company name, job position, place of work, country
Repair/service data; such as tracking and logging of activities (including warranty claims) undertaken by you in connection with maintenance, repair or service on vehicles
Competence data; such as learning records and training activities
IT-related data; such as user-ID, passwords, log-in details as well as data and logs about your usage of VOLVO’s IT applications or services
If you are a sole trader VOLVO will also process the following categories of personal data:
Financial data; such as credit or payment information, bank account details
Contractual data; such as purchase orders, contracts and other agreements between you and VOLVO
Legal basis and purposes of the processing
VOLVO will process your personal data based on either of the following legal grounds and for the following purposes, see also further details below.
Legal obligation. Example, VOLVO may be obliged by law to report transactions to a tax authority requiring VOLVO to process your personal data.
Contractual obligation. Example, VOLVO may be required to process your personal data to fulfill the terms and agreements of an order or a service contract signed by you or your employer.
Legitimate interests. VOLVO’s legitimate interests include the interest to manage its daily operations according to lawful and fair business practices including managing its relationships with its dealer’s in order to perform contract(s) to which you or your employer is a party and/or to take steps necessary prior to entering into a contract with you or your employer. Example, VOLVO will need to know your preferred language, to be able to communicate properly with you in day to day activities.
In exceptional cases and only when no other legal ground can be applied, VOLVO may ask separately for your consent to process your personal data for the following purposes. If consent is collected, you are always entitled to withdraw your consent, which will however not affect the lawfulness of the processing based on consent before its withdrawal.
Promotional communications and marketing purposes such as the sending of our periodic newsletter/magazines, information on our services, promotional and advertising material, invitations to events organized by us or from third-party companies with whom we collaborate.
Dealer surveys purposes, such as end dealer satisfaction surveys, dealer satisfaction surveys, product quality surveys, process improvement surveys.
Personalized services purposes, such as sending you a Volvo branded jacket at your size, or providing you food meeting your preferences when being invited to a Volvo organized event.
From where will VOLVO obtain your personal data?
VOLVO will primarily obtain your personal data from yourself and your employer (excluding financial data in the latter case). We may also obtain your personal data from the company that has sold or rent to you a VOLVO product or service.
Some personal data might also be automatically generated from VOLVO’s IT-system, or equivalent, when you are creating or using access to online services provided by VOLVO.
What happens if you do not provide VOLVO with any personal data?
Some personal data is necessary in order for VOLVO to interact with its dealers for business purposes. Not providing personal data will inhibit the handling and delivery of the products and services that you or your employer might expect from VOLVO.
How will VOLVO share your personal data? Will it be transferred outside EU/EEA?
VOLVO will normally not share your personal data with anyone outside of the Volvo Group, unless required by law or regulation. However, VOLVO may, if necessary to fulfill the purpose for processing the personal data, share your personal data with other Volvo Group company, including company outside of the European Union or the European Economic Area EU/EEA. VOLVO may also, if necessary to fulfill the purpose for processing the personal data, share your personal data with third party companies and suppliers including companies and suppliers outside the EU/EEA.
VOLVO will secure that appropriate safeguards are in place which provide adequate levels of protection of your personal data as required by applicable data protection laws. For example, this may include the use of intercompany or external data processing agreements based on EU approved Standard Contractual Clauses or EU-US Privacy Shield or such other mechanisms as have been recognized or approved by the relevant authorities from time to time. If you have questions about the transfer, please contact VOLVO’s data protection officer.
For how long will VOLVO keep your personal data?
VOLVO will keep your personal data as long as required to fulfill its legal or contractual obligations taking into account for example the contractual period, warranty and product liability requirements, and no longer than is required for VOLVO to fulfill the purposes for which the personal data was collected.
Your data protection rights
You have the right to request from VOLVO information about the personal data processed about you and access to such personal data. You also have a right to request rectification of your personal data if this is incorrect and request erasure of your personal data. Further, you have a right to request restriction of the processing of your personal data meaning that you request VOLVO to limit its processing of your personal data under certain circumstances. There is also a right for you to object to the processing based on legitimate interest or processing for direct marketing. You have as well the right to data portability (transfer of your personal data to another controller) if VOLVO’s processing if your personal data is based on consent or contractual obligation and is automated.
You also have the right to lodge any complaints you may have regarding VOLVO’s processing of your personal data to a supervisory authority. For more information about these rights and how to exercise them, please contact the VOLVO data protection officer or visit the Data Subject Rights page.