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Volvo owners using the Volvo ASIST service management platform can now access essential case information through the new Volvo ASIST mobile app. Volvo ASIST is a web-based tool that allows customers to monitor vehicle status, receive electronic estimates, approve repairs, issue purchase orders, and communicate directly with Volvo Trucks’ North American dealer network. With the power of the platform literally in the palm of their hands, key decision-makers can now communicate while on-the-go directly with dealer service personnel and Volvo Action Service agents at Volvo’s Uptime Center, facilitating faster decisions and greater vehicle uptime.
Volvo Trucks North America recently renewed its contract with Decisiv, demonstrating its commitment to maximize customer uptime through comprehensive service relationship management. Decisiv is the provider of ASIST, a web-based tool that enables real-time communication between customers, dealers and Volvo Action Service staff at Volvo’s Uptime Center, as well as Volvo field personnel.