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With secure, remote access to parts, components and expert support, PartsASIST is a complete, one-stop online solution that increases uptime by enabling faster, simpler and more efficient service.
Starting today, all Volvo Trucks North America customers can begin to register for PartsASIST, transitioning from the existing Volvo SELECT Part Store, with the goal of activating its full dealer network in the U.S. and Canada as part of a phased rollout throughout 2021.
PartsASIST offers an expanded range of features, functionality and benefits to customers and dealers. Available 24 hours a day, seven days a week, the next-generation parts ordering platform delivers performance up to 10 times faster, significantly reducing the steps and time required for log in, parts search, ordering and tracking.
“The suite of tools within PartsASIST represents a quantum leap forward in the way parts are ordered in the heavy-duty truck market,” said Todd Shakespeare, director of parts marketing at Volvo Trucks North America. “With the overall increase in speed and efficiency, PartsASIST saves time like never before, which lets our customers focus on what’s most important to them – operations and uptime.”
The advanced features built into PartsASIST further streamline and expand the capacity for 24/7 remote ordering, fulfillment and management. The MyFleet module links fleet unit numbers to individual VINs, making tracking and documentation more efficient. The integrated Genuine Parts and All Makes catalogs simplify the search for model-specific components, and the Quick Order function speeds up the process. Data is cross-referenced to determine real-time inventory availability, giving customers added confidence that what they see in the catalogs, and what they buy, is what will be delivered – the same as if they had called or visited a dealership in person.
“Volvo Trucks made the investment in PartsASIST to address market demands and changes in consumer behavior, and to leverage advancements in technology that improve operational efficiencies,” added Shakespeare. “It is the gold standard for optimized parts procurement and support, further reinforcing Volvo Trucks’ uptime promise.”
For those interested in registering for PartsASIST, please visit the website or contact a participating dealer.
CAPTION: Volvo Trucks North America has announced the commercial rollout of PartsASIST, an integrated solution backed by best-in-class data systems that make the user experience comprehensive and seamless.
Volvo Trucks North America, headquartered in Greensboro, North Carolina, is one of the leading heavy-duty truck manufacturers in North America. Its Uptime Services commitment is delivered by a network of nearly 400 authorized dealers across North America and the 24/7 Volvo Trucks Uptime Center. Every Volvo truck is assembled in the Volvo Trucks New River Valley manufacturing facility in Dublin, Virginia, which meets the internationally recognized ISO 9001 standard for quality, 14001 standard for environmental care and holds a dual ISO 50001/Superior Energy Performance certification at the platinum level, indicating a sustained excellence in energy management. Volvo Trucks North America provides complete transport solutions for its customers, offering a full range of diesel, alternative-fuel and all-electric vehicles, and is part of the Volvo Trucks global organization.
Volvo Trucks supplies complete transport solutions for discerning professional customers with its full range of medium- and heavy-duty trucks. Customer support is provided via a global network of dealers with 2,300 service points in about 130 countries. Volvo trucks are assembled in 12 countries across the globe. In 2022 approximately 145,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The group also provides complete solutions for financing and service. Volvo Trucks’ work is based on the core values of quality, safety and environmental care.