Enhanced Customer Support with Free Extension of Uptime Services Package

7/8/2020

Volvo Trucks North America is providing a new level of support to its customers during COVID-19 by extending the coverage period for its Volvo Trucks Uptime Services support bundle at no cost through the end of the year, or for a minimum of three months (whichever is longer). 

The free program extension is retroactive and available on all Volvo Trucks North America models with Uptime Services packages expiring between May 1 and Dec. 31, 2020. The coverage on approximately 20,000 VINs will be automatically and seamlessly extended, so that no customer action or in-person contact is required. 

The Volvo Trucks Uptime Services bundle includes: 

  • Volvo Trucks Remote Diagnostics powertrain package, minimizing unexpected downtime by monitoring Volvo engine performance, Volvo I-Shift transmissions and aftertreatment systems.
  • Web-based ASIST service communications platform, providing digital access to dealers for electronic estimates, repair orders and approvals.
  • 24/7 roadside support from Volvo Action Service (VAS), providing access to Volvo Trucks’ Uptime Center experts headquartered at the company’s headquarters in Greensboro, North Carolina, to manage emergency service, schedule repairs and assist with any issues that happen on the road.
  • Remote Programming* updates, enabling direct connectivity with the Volvo Trucks Uptime Center for remote system upgrades using the Volvo Trucks telematics platform.

    *Remote Programming software updates are available on model-year 2018 trucks and newer.

The Volvo Trucks Uptime Services extension is part of an ongoing commitment to assist customers who are facing recent challenging operational conditions, and to support them as they continue to do business in the commercial trucking and logistics industry in the U.S. and Canada now that the economy is gradually re-opening. 

“Our customers are providing essential services that are keeping our economy moving under extraordinary conditions,” said Conal Deedy, director of customer productivity solutions, Volvo Trucks North America. “We are dedicated to supporting them with solutions that go beyond saying ‘thank you.’ By extending Volvo Trucks Uptime Services support bundle, we hope to ease some of the financial burden that many are currently experiencing.” 

Customers with questions about specific trucks and their service package expirations, extensions or renewals are encouraged to contact their local Volvo Trucks dealer for information. All new Volvo truck purchases are automatically covered with a two-year Volvo Trucks Uptime Services package at no charge.

“The Volvo Trucks Uptime Services program is one of the most important benefits we offer to our customers across the U.S. and Canada,” added Deedy. “We appreciate and value our customers’ loyalty to the Volvo Trucks brand and are always looking for ways to strengthen the service and support we’re able to provide, particularly in these difficult times.” 

Customer Support Free Extension of Uptime Services

 

CAPTION: Customers have 24/7 access to the Volvo Trucks Uptime Center as Volvo Trucks North America extends its Volvo Trucks Uptime Services support bundle at no extra cost through the end of the year or for a minimum of three months (whichever is longer) due to COVID-19.

Volvo Trucks North America, headquartered in Greensboro, North Carolina, is one of the leading heavy-duty truck manufacturers in North America. Its Uptime Services commitment is delivered by a network of nearly 400 authorized dealers across North America and the 24/7 Volvo Trucks Uptime Center. Every Volvo truck is assembled in the Volvo Trucks New River Valley manufacturing facility in Dublin, Virginia, which meets the internationally recognized ISO 9001 standard for quality, 14001 standard for environmental care and holds a dual ISO 50001/Superior Energy Performance certification at the platinum level, indicating a sustained excellence in energy management. Volvo Trucks North America provides complete transport solutions for its customers, offering a full range of diesel, alternative-fuel and all-electric vehicles, and is part of the Volvo Trucks global organization.

Volvo Trucks provides complete transport solutions for professional and demanding customers, offering a full range of medium to heavy duty trucks. Customer support is secured via a global network of dealers with 2,300 service points in more than 130 countries. Volvo trucks are assembled in 13 countries across the globe. In 2020 approximately 94,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. Volvo Trucks´ work is based on the core values of quality, safety and environmental care.