Volvo Trucks breaks ground on new Customer Experience Center at New River Valley Plant

9/25/2015

Volvo Trucks North America today announced it will make several plant upgrades and open a new Customer Experience Center as part of a $38.1 million investment in the New River Valley (NRV) truck assembly plant in Dublin, Virginia, where all Volvo truck models for North America are assembled.

"This unique Customer Experience Center will showcase our innovation leadership, our brand, and our products in a dynamic and engaging way," said Göran Nyberg, president of Volvo Trucks North America. "Together with the NRV plant and our Customer Experience Test Track, the new Center will give customers – and prospective customers – an unforgettable Volvo Trucks brand experience."

The custom-designed, one-story circular building will feature a product showroom spotlighting the complete lineup of Volvo heavy-duty truck, engine and transmission models. It will house four training rooms, two of which will be multipurpose and serve as pilot review rooms. A theater-in-the-round at the center of the building will seat 200 people, and an observation area will allow customers to watch trucks in action on the 1.1-mile Customer Experience Track that opened at NRV in 2014. The paved course's banked corners enable highway speeds, while an off-highway area features various surfaces and grades simulating the most demanding work environments.

In addition to the Customer Experience Center, the new investment will also fund several plant upgrades to further improve the safety, quality and efficiency of NRV's manufacturing processes.

"This investment is another recognition of the important role our employees and the NRV community play in delivering not only industry-leading products, but an industry-leading brand experience for Volvo Trucks customers," said Franky Marchand, vice president and general manager of the plant.

Volvo

Volvo Trucks North America today announced it will open a new Customer Experience Center at the New River Valley (NRV) truck assembly plant in Dublin, Virginia.

Volvo Trucks North America, headquartered in Greensboro, North Carolina, is one of the leading heavy-duty truck manufacturers in North America. Its Uptime Services commitment is delivered by a network of nearly 400 authorized dealers across North America and the 24/7 Volvo Trucks Uptime Center. Every Volvo truck is assembled in the Volvo Trucks New River Valley manufacturing facility in Dublin, Virginia, which meets the internationally recognized ISO 9001 standard for quality, 14001 standard for environmental care and holds a dual ISO 50001/Superior Energy Performance certification at the platinum level, indicating a sustained excellence in energy management. Volvo Trucks North America provides complete transport solutions for its customers, offering a full range of diesel, alternative-fuel and all-electric vehicles, and is part of the Volvo Trucks global organization.

Volvo Trucks supplies complete transport solutions for discerning professional customers with its full range of medium- and heavy-duty trucks. Customer support is provided via a global network of dealers with 2,300 service points in about 130 countries. Volvo trucks are assembled in 12 countries across the globe. In 2022 approximately 145,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The group also provides complete solutions for financing and service. Volvo Trucks’ work is based on the core values of quality, safety and environmental care.