Volvo’s pre-paid maintenance plans help customers manage costs

8/10/2015

Volvo Trucks North America has introduced pre-paid preventive maintenance plans as part of the company's ongoing effort to reduce customers' operating costs. The maintenance plans cover all model year 2011 and newer Volvo models powered by Volvo D11, D13 or D16 engines and align with the new service intervals announced earlier this year.

Volvo Premium Maintenance Plans are pre-paid contracts that offer numerous levels of coverage, locking in current parts and labor rates and increasing customer control of maintenance expenses. In addition to three specified plans ranging from basic oil changes and 74-point inspections to more in-depth maintenance, Volvo customers can create custom plans of varying scope and duration to fit their specific needs. The plans also offer the option to include service of the aftertreatment system, transmission and chassis.

Customers who purchase a Volvo Premium Maintenance Plan can schedule maintenance at any Volvo dealership in the U.S. and Canada through Volvo Action Service, Volvo's staff of seasoned uptime experts that provides 24/7 support, offering more flexibility while on the road. Volvo Premium Maintenance Plans can be purchased through Volvo dealers.

"Volvo is always looking for opportunities to help protect the customer's investment," said Magnus Gustafson, director of service contracts and workshop solutions. "By proactively focusing on service, we help keep the customer on the road by routinely placing the care of their truck in the hands of highly trained Volvo technicians."

The new program is Volvo's latest effort to help customers control maintenance costs. Earlier this year, the company announced new recommended maintenance intervals that added 10,000 miles to the previous life of an oil change for model year 2011 and newer Volvo trucks equipped with Volvo engines.

Volvo Premium Maintenance

The new Volvo Premium Maintenance Plans are pre-paid contracts that allow customers to select and customize coverage levels and lock in current parts and labor rates. Customers can schedule service through Volvo Action Service at any dealership in the U.S. or Canada.

Volvo Trucks North America, headquartered in Greensboro, North Carolina, is one of the leading heavy-duty truck manufacturers in North America. Its Uptime Services commitment is delivered by a network of nearly 400 authorized dealers across North America and the 24/7 Volvo Trucks Uptime Center. Every Volvo truck is assembled in the Volvo Trucks New River Valley manufacturing facility in Dublin, Virginia, which meets the internationally recognized ISO 9001 standard for quality, 14001 standard for environmental care and holds a dual ISO 50001/Superior Energy Performance certification at the platinum level, indicating a sustained excellence in energy management. Volvo Trucks North America provides complete transport solutions for its customers, offering a full range of diesel, alternative-fuel and all-electric vehicles, and is part of the Volvo Trucks global organization.

Volvo Trucks supplies complete transport solutions for discerning professional customers with its full range of medium- and heavy-duty trucks. Customer support is provided via a global network of dealers with 2,300 service points in about 130 countries. Volvo trucks are assembled in 12 countries across the globe. In 2022 approximately 145,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The group also provides complete solutions for financing and service. Volvo Trucks’ work is based on the core values of quality, safety and environmental care.