Volvo Trucks Academy Receives Gold Brandon Hall Award

The Volvo Certified Uptime Center process is not only positively affecting uptime, it’s also being recognized with a Brandon Hall Group gold award. The Certified Uptime Center training program developed to support dealers won in the Best Learning Program Supporting a Change Transformation Business Strategy. The award recognized how Volvo Trucks Academy’s learning program was developed and implemented to support the rollout of Volvo Certified Uptime Centers across the dealer network.

Volvo Trucks was judged on five criteria: the fit to the needs of the business, design of the program, functionality, innovation and measurable benefits. The Brandon Hall Group is a Human Capital Management research and advisory services firm that provides insights around key performance areas, including learning and development, talent management, leadership development, talent acquisition and workforce management.

“We are very pleased that Volvo’s Certified Uptime Center training program was recognized by the prestigious Brandon Hall Group,” said Jeff Lester, senior vice president of sales for Volvo Trucks North America. “The award signifies that we are thoughtfully and carefully rolling out Volvo Certified Uptime Centers by providing quality training resources to ensure dealers are prepared and ready to offer customers superior service and better address their needs for quick repairs.”

Volvo Trucks launched its Certified Uptime Center process earlier this year as part of its ongoing commitment to maximizing customer uptime. Dealer locations receive the certification after adopting a standardized process designed to facilitate quicker repairs and offer more transparency to the customer.

To date, Volvo Certified Uptime Centers have demonstrated an 8 percent improvement in service efficiency, along with a 2.5 day reduction in dwell time, which is the overall time a customer’s vehicle spends at the dealership minus the time required to perform the repair. Volvo Trucks currently has 57 Certified Uptime Centers across the U.S. and Canada.

The award entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts and executives. Excellence Award winners will be honored at Brandon Hall Group’s HCM Excellence Conference Jan. 24-27, 2017, at the PGA National Resort in Palm Beach Gardens, Florida.

Volvo Trucks provides complete transport solutions for professional and demanding customers, offering a full range of medium to heavy duty trucks. Customer support is secured via a global network of 2,200 dealers and workshops in more than 125 countries. Volvo trucks are assembled in 15 countries across the globe. In 2015 more than 113,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of the Volvo Group, one of the world's leading manufacturers of trucks, buses and construction equipment, and drive systems for marine and industrial applications. The Group also provides solutions for financing and service. Volvo's work is based on the core values quality, safety and environmental care.

The Volvo Group, which employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets. In 2015, the Volvo Group's sales amounted to about $37 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on Nasdaq Stockholm. For more information, please visit www.volvogroup.com or www.volvogroup.mobi if you are using your mobile phone.